It’s 5 to 25 times more expensive to acquire new customers than to retain existing ones.

This is a powerful truth which highlights the immense value of focusing on customer retention, especially in the pre-sale phase where potential buyers are deciding whether to engage with your brand.

Enter myGenie, a solution designed to transform the pre-sale customer service experience. By providing instant, accurate responses to inquiries, myGenie not only enhances the customer journey but also significantly increases conversion rates. At its core, myGenie specialises in understanding exactly what information leads are seeking and delivers it without delay. This immediate provision of relevant information resolves potential doubts seamlessly, converting hesitant leads into satisfied customers.

The value of myGenie lies in its dual value proposition:

• FOR USERS, it acts as an on-demand expert delivering fast, fact-checked answers drawn directly from your company's wealth of knowledge. This capability allows customers to search in natural language, mimicking the way they think, which ensures that they quickly find precisely what they're looking for. The result is a user experience that feels effortless and intuitive, a crucial factor in building trust and loyalty.
  
  

• FOR COMPANIES, myGenie offers deep insights into the needs and concerns of their customers. By pinpointing the issues and priorities of users, businesses can tailor their services, products and communication to better meet customer expectations. This level of understanding is invaluable for not only improving customer satisfaction but also driving strategic decisions that enhance the company's offerings. Moreover, the efficiency gains from deploying myGenie translate into significant cost savings, aligning with the company's broader objectives of operational excellence and growth.

The cost disparity between acquiring new customers and retaining existing ones underscores the importance of investing in tools that enhance the pre-sale experience. myGenie empowers businesses to do just that, offering a sophisticated solution that bridges the gap between customer needs and company knowledge. In doing so, it not only improves conversion rates but also reinforces the foundation of customer loyalty.

By embracing innovations like myGenie, companies can navigate the competitive landscape more effectively, ensuring that they not only attract new customers but, more importantly, retain them. This strategic focus on retention through superior customer service is not just cost-effective – it's also a powerful driver of long-term business success.