Industry insights

Collaborative intelligence: How teams are working smarter

August 14, 2025

collaborative team
collaborative team
collaborative team
collaborative team
collaborative team
collaborative team
collaborative team

In the grand scheme of things, it’s not the individual genius but the collective brainpower of a team that truly moves the needle. We’ve all heard the clichés – "there's no 'I' in team" and "two heads are better than one" – but in the hyper-connected, data-rich world we currently live in, this isn’t just a feel-good mantra; it’s a strategic imperative. We’re in the midst of a silent revolution: the rise of collaborative intelligence.


The Productivity Paradox: why our tools are failing us

Think of it as the ultimate upgrade for teamwork. It's the shift from simply sharing a document to genuinely thinking together, with technology as the catalyst. For too long, our tools have created more problems than they've solved. For instance, Google Drive and SharePoint are two of the biggest tools for document storage and team collaboration. However, the logic of where a file is, and how long it takes a particular employee to find it isn’t always so lean. Tell me you haven’t ever saved a file in a folder that made perfect sense to you, only for a colleague to spend twenty minutes hunting for it in a different corner of the digital labyrinth. This isn't just a minor inconvenience; it's a productivity killer. According to a Gartner report, employees spend a staggering 11.6 hours per week on average just searching for the information they need to do their jobs. That’s a whole day and a half of wasted effort every single week.

The issue isn't a lack of information; it's the lack of a system that understands the context of that information. Our work is now interconnected, but our tools are still stuck in a siloed, pre-web world. As American author and entrepreneur Dawna Markova said, "The most significant gift our species brings to the world is our capacity to think. The most significant danger our species brings to the world is our inability to think with those who think differently." She wrote that 10 years ago, yet this still remains very true today. It is the very essence of the collaborative intelligence revolution – learning to think together, not just beside each other.


The Solution: a unified knowledge base, not more folders

So, how are savvy organisations embracing this? By moving away from a folder-based mentality and towards a unified knowledge base with a single, intelligent search bar – think of it as Google, but trained exclusively on your company's knowledge. This is where myReach steps in. Instead of having to remember the exact file name or the folder it was saved in, teams can simply ask a question and get an instant, contextual answer, complete with the source.

Consider a typical scenario in a bustling sales department. You're a new account manager, and you've just been handed a new deal for a key client that’s been with the company for years. Your predecessor is long gone, and the project file is a mess of scattered emails, outdated contracts and meeting notes saved in different folders across the company network. You need to know the specific terms of their last deal, a crucial detail about their previous payment schedule, or the exact terms of a renewal clause.

With myReach, that’s no longer a problem. You can use it to gather all that historical intelligence in one place. Simply ask a question to the AI Assistant. MyReach connects all the dots by understanding the context, creating a living, breathing knowledge base that’s more of a neural network than a file system. It connects all the files in the company’s knowledge tool (ex: SharePoint, Google Drive, etc), old presentations, a PDF of the signed contract, and a note from a previous meeting to give you a single, unified answer.


A New Way to Work: The Power of Context

This approach isn't just for sales teams. It’s for every team that's tired of the archaic game of "hide-and-seek" with company knowledge. myReach removes the concept of rigid folders and replaces it with an interconnected network where everything is linked by its context, mirroring how the human brain works. This means you no longer need to remember where a specific contract was saved or what it was called. Just chat with the AI Assistant and ask whatever is on your mind, "what were the payment terms on the last agreement with Client X?", “how many units did they order?”, “list all the projects that we’ve worked on with them, in chronological order”, “who was the account manager of the Y deal?”... Ask what’s on your mind, and the AI will answer, pulling the exact clause from the source document.

The collaborative intelligence revolution is about enabling teams to spend less time on the mundane and more time on the meaningful. It's about empowering people to think together, to innovate faster, and to build on each other’s ideas without the friction of fractured knowledge. As we move further into 2025 and beyond, the teams that embrace this shift will not only be smarter, but also more agile, productive and ultimately, more successful.

In the grand scheme of things, it’s not the individual genius but the collective brainpower of a team that truly moves the needle. We’ve all heard the clichés – "there's no 'I' in team" and "two heads are better than one" – but in the hyper-connected, data-rich world we currently live in, this isn’t just a feel-good mantra; it’s a strategic imperative. We’re in the midst of a silent revolution: the rise of collaborative intelligence.


The Productivity Paradox: why our tools are failing us

Think of it as the ultimate upgrade for teamwork. It's the shift from simply sharing a document to genuinely thinking together, with technology as the catalyst. For too long, our tools have created more problems than they've solved. For instance, Google Drive and SharePoint are two of the biggest tools for document storage and team collaboration. However, the logic of where a file is, and how long it takes a particular employee to find it isn’t always so lean. Tell me you haven’t ever saved a file in a folder that made perfect sense to you, only for a colleague to spend twenty minutes hunting for it in a different corner of the digital labyrinth. This isn't just a minor inconvenience; it's a productivity killer. According to a Gartner report, employees spend a staggering 11.6 hours per week on average just searching for the information they need to do their jobs. That’s a whole day and a half of wasted effort every single week.

The issue isn't a lack of information; it's the lack of a system that understands the context of that information. Our work is now interconnected, but our tools are still stuck in a siloed, pre-web world. As American author and entrepreneur Dawna Markova said, "The most significant gift our species brings to the world is our capacity to think. The most significant danger our species brings to the world is our inability to think with those who think differently." She wrote that 10 years ago, yet this still remains very true today. It is the very essence of the collaborative intelligence revolution – learning to think together, not just beside each other.


The Solution: a unified knowledge base, not more folders

So, how are savvy organisations embracing this? By moving away from a folder-based mentality and towards a unified knowledge base with a single, intelligent search bar – think of it as Google, but trained exclusively on your company's knowledge. This is where myReach steps in. Instead of having to remember the exact file name or the folder it was saved in, teams can simply ask a question and get an instant, contextual answer, complete with the source.

Consider a typical scenario in a bustling sales department. You're a new account manager, and you've just been handed a new deal for a key client that’s been with the company for years. Your predecessor is long gone, and the project file is a mess of scattered emails, outdated contracts and meeting notes saved in different folders across the company network. You need to know the specific terms of their last deal, a crucial detail about their previous payment schedule, or the exact terms of a renewal clause.

With myReach, that’s no longer a problem. You can use it to gather all that historical intelligence in one place. Simply ask a question to the AI Assistant. MyReach connects all the dots by understanding the context, creating a living, breathing knowledge base that’s more of a neural network than a file system. It connects all the files in the company’s knowledge tool (ex: SharePoint, Google Drive, etc), old presentations, a PDF of the signed contract, and a note from a previous meeting to give you a single, unified answer.


A New Way to Work: The Power of Context

This approach isn't just for sales teams. It’s for every team that's tired of the archaic game of "hide-and-seek" with company knowledge. myReach removes the concept of rigid folders and replaces it with an interconnected network where everything is linked by its context, mirroring how the human brain works. This means you no longer need to remember where a specific contract was saved or what it was called. Just chat with the AI Assistant and ask whatever is on your mind, "what were the payment terms on the last agreement with Client X?", “how many units did they order?”, “list all the projects that we’ve worked on with them, in chronological order”, “who was the account manager of the Y deal?”... Ask what’s on your mind, and the AI will answer, pulling the exact clause from the source document.

The collaborative intelligence revolution is about enabling teams to spend less time on the mundane and more time on the meaningful. It's about empowering people to think together, to innovate faster, and to build on each other’s ideas without the friction of fractured knowledge. As we move further into 2025 and beyond, the teams that embrace this shift will not only be smarter, but also more agile, productive and ultimately, more successful.

In the grand scheme of things, it’s not the individual genius but the collective brainpower of a team that truly moves the needle. We’ve all heard the clichés – "there's no 'I' in team" and "two heads are better than one" – but in the hyper-connected, data-rich world we currently live in, this isn’t just a feel-good mantra; it’s a strategic imperative. We’re in the midst of a silent revolution: the rise of collaborative intelligence.


The Productivity Paradox: why our tools are failing us

Think of it as the ultimate upgrade for teamwork. It's the shift from simply sharing a document to genuinely thinking together, with technology as the catalyst. For too long, our tools have created more problems than they've solved. For instance, Google Drive and SharePoint are two of the biggest tools for document storage and team collaboration. However, the logic of where a file is, and how long it takes a particular employee to find it isn’t always so lean. Tell me you haven’t ever saved a file in a folder that made perfect sense to you, only for a colleague to spend twenty minutes hunting for it in a different corner of the digital labyrinth. This isn't just a minor inconvenience; it's a productivity killer. According to a Gartner report, employees spend a staggering 11.6 hours per week on average just searching for the information they need to do their jobs. That’s a whole day and a half of wasted effort every single week.

The issue isn't a lack of information; it's the lack of a system that understands the context of that information. Our work is now interconnected, but our tools are still stuck in a siloed, pre-web world. As American author and entrepreneur Dawna Markova said, "The most significant gift our species brings to the world is our capacity to think. The most significant danger our species brings to the world is our inability to think with those who think differently." She wrote that 10 years ago, yet this still remains very true today. It is the very essence of the collaborative intelligence revolution – learning to think together, not just beside each other.


The Solution: a unified knowledge base, not more folders

So, how are savvy organisations embracing this? By moving away from a folder-based mentality and towards a unified knowledge base with a single, intelligent search bar – think of it as Google, but trained exclusively on your company's knowledge. This is where myReach steps in. Instead of having to remember the exact file name or the folder it was saved in, teams can simply ask a question and get an instant, contextual answer, complete with the source.

Consider a typical scenario in a bustling sales department. You're a new account manager, and you've just been handed a new deal for a key client that’s been with the company for years. Your predecessor is long gone, and the project file is a mess of scattered emails, outdated contracts and meeting notes saved in different folders across the company network. You need to know the specific terms of their last deal, a crucial detail about their previous payment schedule, or the exact terms of a renewal clause.

With myReach, that’s no longer a problem. You can use it to gather all that historical intelligence in one place. Simply ask a question to the AI Assistant. MyReach connects all the dots by understanding the context, creating a living, breathing knowledge base that’s more of a neural network than a file system. It connects all the files in the company’s knowledge tool (ex: SharePoint, Google Drive, etc), old presentations, a PDF of the signed contract, and a note from a previous meeting to give you a single, unified answer.


A New Way to Work: The Power of Context

This approach isn't just for sales teams. It’s for every team that's tired of the archaic game of "hide-and-seek" with company knowledge. myReach removes the concept of rigid folders and replaces it with an interconnected network where everything is linked by its context, mirroring how the human brain works. This means you no longer need to remember where a specific contract was saved or what it was called. Just chat with the AI Assistant and ask whatever is on your mind, "what were the payment terms on the last agreement with Client X?", “how many units did they order?”, “list all the projects that we’ve worked on with them, in chronological order”, “who was the account manager of the Y deal?”... Ask what’s on your mind, and the AI will answer, pulling the exact clause from the source document.

The collaborative intelligence revolution is about enabling teams to spend less time on the mundane and more time on the meaningful. It's about empowering people to think together, to innovate faster, and to build on each other’s ideas without the friction of fractured knowledge. As we move further into 2025 and beyond, the teams that embrace this shift will not only be smarter, but also more agile, productive and ultimately, more successful.

In the grand scheme of things, it’s not the individual genius but the collective brainpower of a team that truly moves the needle. We’ve all heard the clichés – "there's no 'I' in team" and "two heads are better than one" – but in the hyper-connected, data-rich world we currently live in, this isn’t just a feel-good mantra; it’s a strategic imperative. We’re in the midst of a silent revolution: the rise of collaborative intelligence.


The Productivity Paradox: why our tools are failing us

Think of it as the ultimate upgrade for teamwork. It's the shift from simply sharing a document to genuinely thinking together, with technology as the catalyst. For too long, our tools have created more problems than they've solved. For instance, Google Drive and SharePoint are two of the biggest tools for document storage and team collaboration. However, the logic of where a file is, and how long it takes a particular employee to find it isn’t always so lean. Tell me you haven’t ever saved a file in a folder that made perfect sense to you, only for a colleague to spend twenty minutes hunting for it in a different corner of the digital labyrinth. This isn't just a minor inconvenience; it's a productivity killer. According to a Gartner report, employees spend a staggering 11.6 hours per week on average just searching for the information they need to do their jobs. That’s a whole day and a half of wasted effort every single week.

The issue isn't a lack of information; it's the lack of a system that understands the context of that information. Our work is now interconnected, but our tools are still stuck in a siloed, pre-web world. As American author and entrepreneur Dawna Markova said, "The most significant gift our species brings to the world is our capacity to think. The most significant danger our species brings to the world is our inability to think with those who think differently." She wrote that 10 years ago, yet this still remains very true today. It is the very essence of the collaborative intelligence revolution – learning to think together, not just beside each other.


The Solution: a unified knowledge base, not more folders

So, how are savvy organisations embracing this? By moving away from a folder-based mentality and towards a unified knowledge base with a single, intelligent search bar – think of it as Google, but trained exclusively on your company's knowledge. This is where myReach steps in. Instead of having to remember the exact file name or the folder it was saved in, teams can simply ask a question and get an instant, contextual answer, complete with the source.

Consider a typical scenario in a bustling sales department. You're a new account manager, and you've just been handed a new deal for a key client that’s been with the company for years. Your predecessor is long gone, and the project file is a mess of scattered emails, outdated contracts and meeting notes saved in different folders across the company network. You need to know the specific terms of their last deal, a crucial detail about their previous payment schedule, or the exact terms of a renewal clause.

With myReach, that’s no longer a problem. You can use it to gather all that historical intelligence in one place. Simply ask a question to the AI Assistant. MyReach connects all the dots by understanding the context, creating a living, breathing knowledge base that’s more of a neural network than a file system. It connects all the files in the company’s knowledge tool (ex: SharePoint, Google Drive, etc), old presentations, a PDF of the signed contract, and a note from a previous meeting to give you a single, unified answer.


A New Way to Work: The Power of Context

This approach isn't just for sales teams. It’s for every team that's tired of the archaic game of "hide-and-seek" with company knowledge. myReach removes the concept of rigid folders and replaces it with an interconnected network where everything is linked by its context, mirroring how the human brain works. This means you no longer need to remember where a specific contract was saved or what it was called. Just chat with the AI Assistant and ask whatever is on your mind, "what were the payment terms on the last agreement with Client X?", “how many units did they order?”, “list all the projects that we’ve worked on with them, in chronological order”, “who was the account manager of the Y deal?”... Ask what’s on your mind, and the AI will answer, pulling the exact clause from the source document.

The collaborative intelligence revolution is about enabling teams to spend less time on the mundane and more time on the meaningful. It's about empowering people to think together, to innovate faster, and to build on each other’s ideas without the friction of fractured knowledge. As we move further into 2025 and beyond, the teams that embrace this shift will not only be smarter, but also more agile, productive and ultimately, more successful.

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Aug 14, 2025

Collaborative intelligence: How teams are working smarter

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AI Agents at the frontline of customer support

Release 31/07/25

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Four key AI feature upgrades

Latest blog posts

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Aug 14, 2025

Collaborative intelligence: How teams are working smarter

onboarding employees

Aug 5, 2025

AI Agents at the frontline of customer support

Release 31/07/25

Jul 31, 2025

Four key AI feature upgrades