We’ve got some exciting news! Over the past few months we’ve been developing a new product as part of the myReach platform. You’re already familiar with myKnowledge, our internal knowledge management solution.

Today, we’re thrilled to extend our platform with an external solution designed to engage with external stakeholders (for customer support, due diligence, onboarding employees, training your team, internal company research...). This external solution is called myGenie.

Who is myGenie for?

If your company faces any of the following challenges, myGenie is for you:

• Struggling to keep up with increasing customer service demands

• Difficulty converting website visitors into paying customers

• Lacking insights into people's needs and frequently asked questions

• Spending excessive time and resources onboarding new employees

• Wasting too much time searching for internal information and resources

Setup is quick and easy, it only takes about 10 minutes to integrate with your website. Once up and running, you can immediately start monitoring and gaining valuable insights through your AI dashboard. Identify knowledge gaps, track user queries and categorise questions with AI to enhance support and engagement.
Based on your input in the search bar, the system selects the best approach to provide you with the most accurate and useful results.

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What is myGenie?

myGenie is myReachʼs automated AI Agent – an advanced AI-powered chatbot designed to streamline user engagement and support.

By leveraging AI and machine learning, myGenie centralises data to guide visitors, resolve queries, gather insights and drive business growth, all tailored to your companyʼs needs.

Key benefits:

• Instant, accurate answers 24/7

• Save time and reduce costs

• Live analytics to understand user behaviour

• Answers in 72 languages

• System and data agnostic

Essentially, myGenie is your company’s 24/7 AI-Assistant, providing human-like, accurate responses to all customer inquiries.

Why myGenie?

Statistics often speak louder than words:

• Resolution Time: Average customer service ticket resolution is 7 hours and 4 minutes. myGenie reduces this to 2 minutes and 35 seconds.
  
  

• Query Handling: A human agent solves 30 queries per day. myGenie handles unlimited queries 24/7, solving 85% without human intervention.

  
  

• Accuracy: Average chatbot hallucination rate is 27%. myGenie has a 0% hallucination rate, fact-checking all answers with your knowledge base and providing references.

  
  

• Language Support: Average customer service supports 1-2 languages. myGenie supports 72+ languages.

Advanced Analytics: powerful AI dashboard

myGenie sets itself apart by providing deep insights into people's behaviour through an AI-powered dashboard:

• Understand user traffic and behaviour

• Identify knowledge gaps on your website

• Live monitoring of key topics and trends

• Automatically categorise concerns & trigger workflows

• Automated fully customised reports
  
  

How to get started?

Book a call to get a personal demo for your team and discover how myGenie can enhance your support with AI conversations 24/7.

Book a demo